Customer Support
We're here to help! Get answers to your questions and resolve any issues with our AI translation service.
Email Support
Get personalized help from our support team. We typically respond within 24 hours.
aitranslatecv@gmail.com
Response time: Within 24 hours
Priority Support
Pro and Enterprise subscribers get priority email support with faster response times.
Priority Queue
Response time: 8-12 hours
Frequently Asked Questions
Account & Billing
How do I upgrade my subscription?
Visit your Account page and click "Upgrade Plan". Changes take effect immediately with prorated billing.
Can I cancel my subscription anytime?
Yes, you can cancel anytime. You'll retain access until the end of your billing period, and your credits will be preserved for use with free models.
Do unused credits roll over?
No, credits reset monthly and don't carry over. This ensures fair usage and consistent service quality.
Translation Service
Which AI models do you use?
We use multiple state-of-the-art models including GPT-4, Claude, Gemini, and specialized translation models through OpenRouter.ai.
How accurate are the translations?
Our AI models provide professional-quality translations with high accuracy. However, we recommend human review for critical documents.
What languages do you support?
We support 50+ languages with automatic language detection. Popular languages include English, Spanish, French, German, Chinese, Japanese, and many more.
Technical Issues
Translation is taking too long
Large texts or complex translations may take longer. Try breaking your text into smaller chunks or contact support if the issue persists.
I can't access my translation history
Translation history is available based on your subscription tier. Free users don't have access to history. Upgrade to Starter or higher for history access.
Error messages or failed translations
Check your internet connection and try again. If the problem persists, contact support with the error message details.
Still Need Help?
Can't find what you're looking for? Send us a message and we'll get back to you as soon as possible.
When contacting support, please include:
- Your account email address
- Description of the issue
- Steps you've already tried
- Any error messages you received
Support Hours
Email Support
24/7 - Within 24 hours response
Priority Support
Pro subscribers - 8-12 hour response
Enterprise Support
Dedicated support - 4-8 hour response